Do you send payment reminders? Yes – we’ll send you a payment reminder by text approximately 5 days before your payment is due Related articles What should I do if I'm struggling to pay? If my Direct Debit fails, will you attempt to take the payment again? Can I cancel a payment that is being processed? How long do payments take to clear? If I make an additional payment, will my Direct Debit still try to take the money from my bank?