What happens if I miss a payment? If your circumstances change and you find you are struggling to make your repayments you can access help online. To find out more about the options you have available to you go see the Money worries section of our website. Related articles What should I do if I'm struggling to pay? How do I contact you? What can I expect if I contact you about my money worries? Can I cancel a payment that is being processed? How do I save my online account as an app to my phone?